Contact Us

This page explains how to contact Non Gamstop Casinos, what we can help with, and when you will get a faster answer from somewhere else. We are an independent publisher of research-based guides about casinos not on GamStop. We are not a casino, and we cannot see or change your account with any operator.

Commercial disclosure: some operators we feature may pay us a commission if you sign up through our links. Commission does not decide rankings or ratings, and it does not buy position. Our About Us page explains who we are and how we work.

What we can help with

Write to us through the contact details published on sineadlatham.com if your message is about one of the following:

• Corrections: a bonus figure, payment method, licence detail or other fact that looks out of date or wrong.
• Questions about a review: how we reached a rating, or what a term in a guide means.
• Feedback: topics you would like us to explain, or parts of a page that were unclear.
• Business enquiries: partnership or listing questions. Sending one does not influence rankings.

We have no author or contact name to publish for this page, so please address messages to the editorial team at Non Gamstop Casinos.

What we cannot help with

We do not run any casino. That means we cannot:

• Release a withdrawal, reverse a closed account or reopen a bonus claim.
• Act as your representative in a dispute with an operator.
• Confirm whether a specific payment is pending, or whether your identity checks have passed.
• Give legal, financial or debt advice.

If you have a problem with an operator, contact its own customer support first. Use the written channel it offers, such as email or live chat, and keep copies of your messages, screenshots of the relevant terms and your transaction records.

Complaints about an operator: a practical order of steps

1. Contact the casino's support and state clearly what went wrong, the date, the amounts involved and what outcome you want.
2. Ask for the casino's formal complaints procedure if the first reply does not resolve it.
3. Check which licence the operator holds and whether it names an alternative dispute resolution body. Overseas licences vary widely in the protection they give, so verify this rather than assuming it.
4. Keep a dated record of every reply.

Be aware that the UK Gambling Commission's complaint routes apply to operators it licenses for Great Britain. Casinos not on GamStop generally hold overseas licences, so those routes may not be available to you. This is one of the main trade-offs, and we cover it in our guide to non GamStop casinos.

If gambling is causing you harm

Please do not wait for an email reply from us. GamCare runs a free, confidential helpline and chat service for anyone in the UK affected by gambling. You can also use GAMSTOP to self-exclude from UK-licensed sites, and blocking software can restrict gambling sites on your devices. Our Responsible Gambling page explains self-exclusion, deposit and loss limits and where to find support. Gambling is not a way to make money or to solve financial problems.

How we handle corrections

Our information is checked against operator pages and licensing details, and we date time-sensitive findings. Our figures were last verified on 1 October 2026. Offers, wagering terms, payment options and withdrawal limits change often, so always confirm the current terms on the operator's own site before you deposit. If you spot a difference, tell us the page, the detail and where you saw it. We review such reports and update the page if we can verify the change.

Before you write

• Include the page address and the sentence you are asking about.
• Do not send passwords, card numbers or identity documents. We never need them.
• Tell us the date you saw the information.
• Be aware we cannot promise a reply time or reply to every message.

You can read the rules covering use of this site in our Terms and Conditions. You must be 18 or over to use the casino information on this site.